Unfortunately, we do not accept refunds, returns or exchanged due to our products being exclusively printed and framed for each order, based on your selection. If you believe you have made a mistake with your order, please contact hello@theharpercollective.com.au immediately. We are not able to make any changes or cancellations to your orders after 24 hours from the moment the order is placed.

On the rare occasion that your order may be damaged while in transit, or in possession of our shipping partners please email clearly visible photos of the damage to hello@theharpercollective.com.au no longer than 72 hours after receiving. In cases where you items may be damaged we may elect to restore or replace the damaged product(s) based on the review of the photos submitted.